Frequently Asked Questions
In General
Application Criteria
Loan Approval Process
Receiving My Money
Paying My Loan
Reapplying For a Loan
Account Management
Loan Express Support
We only approve loans for people who can afford them and have a clear plan for how to repay them, all without any hidden fees or tricks up our sleeves. To be a candidate for an e-transfer loan from Loan Express, you must:
✔ Be 18 years of age or older
✔ Have a bank account open and in use for at least 30 days
✔ Receive CTC, CPP, Pension, Disability or Payroll that is on Direct Deposit
Whether you need help with filling out your application or want to make sure you’re eligible, our customer support team is always here to help.
If you have any further questions about how an online payday loan, or short-term loan works, feel free to contact us directly. Our customer service representatives would be glad to help you.
Send us an email at help@loanexpress.ca.
Statutory holidays and boxing day the office is closed, but instant loans through your account are available 24 hours a day 7 days a week.