Payday Loan Questions?

Occasionally, you might experience a delay in receiving your Loan Express e-Transfer. This can occur for several reasons:

• Temporary Security Hold by Interac Canada: Interac may place a temporary security hold on the e-Transfer for various undisclosed reasons. These holds are initiated by Interac Canada.
• Email Address Linked to an Old Bank Account: If the email address associated with your e-Transfer is linked to a closed or inactive bank account, the transfer may be delayed. In this case, please contact us at help@loanexpress.ca so we can attempt to cancel the e-Transfer. You must also contact the bank where your old account was held and request they reject the e-Transfer. Additionally, ensure you have disabled e-Transfer auto-deposit for the old account and enabled it for your current bank account.
• Interac or Bank Maintenance: Scheduled maintenance on the Interac network or your bank’s online services can temporarily delay e-Transfers. These transfers will be processed as soon as the systems are back online.

If you are experiencing a delay in receiving your Loan Express e-Transfer and require assistance, please reach out to our support team at help@loanexpress.ca with the details of the issue.